Tune in to the Voice of Your Customer

Promote community-driven interactions and organic learning that drives brand innovation with private community solutions powered by Convene.

The Convene platform serves as a 24x7x365 insights engine collecting customer preference and behavioral trends generated from the interactions between you and your key audiences.

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Community-Driven Brand Innovation

Convene is a managed cloud-based solution enabling market research panels and crowdsourced insights generation to drive product innovations, promotional plans and customer engagement strategies.

Educate community members with the latest brand information, share new concepts, and solicit the feedback of your audience. Drive brand innovations with crowdsourced strategies based on the input of your community.

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Serve Customers Better

Leverage the deep user profiles and real-time user feedback provided by Convene to:

  • Discover market behavior, buying drivers and decision making patterns for key customer audiences
  • Mobilize salesforce and design brand processes according to customer need
  • Identify brand loyalists and key opinion leaders

All that and save time and money over traditional market research approaches.

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Map the customer experience

Convene provides many out-of-the-box features to power your next community, including:

  • Role-based security and entitlements
  • Discussion forums, polling, and surveys
  • Document management and support for popular file formats
  • Integrated rewards-style programs
  • Robust reporting by user and activity
  • Configured and skinned for your brand

Generate organic insights >>

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